Privacy Policy

Last Updated: October 2025

Overview

Order Voice Ai ("we," "us," or "our") provides AI-powered phone assistant services for restaurants. This Privacy Policy explains how we collect, use, and protect information when you use our services.

Information We Collect

From Restaurant Clients:

  • Business contact information (name, email, phone number)
  • Restaurant details (name, location, menu information)
  • Call recordings and transcripts for service delivery and quality improvement
  • Usage data and analytics

From Restaurant Customers (End Users):

  • Phone numbers (caller ID)
  • Voice recordings of orders and reservations
  • Order details and preferences

How We Use Information

We use collected information to:

  • Provide and improve our AI phone assistant service
  • Process orders and reservations accurately
  • Train and enhance our AI models
  • Provide customer support
  • Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your information, including:

  • Encrypted data transmission
  • Secure cloud storage
  • Regular security audits
  • Access controls and authentication

Data Retention

  • Call recordings are retained for 90 days for quality assurance
  • Order data is retained as required for business operations
  • You may request deletion of your data at any time

Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Withdraw consent at any time

Third-Party Services

We may use third-party services for:

  • Cloud hosting and storage
  • Analytics and performance monitoring
  • Payment processing

These providers are contractually obligated to protect your data.

California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to deletion.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions or requests: