Legal
Privacy Policy
Last Updated: February 2026
Overview
Order Voice Ai (“we,” “us,” or “our”) provides AI-powered phone assistant services for restaurants. This Privacy Policy explains how we collect, use, and protect information when you use our services.
Information We Collect
From Restaurant Clients:
- Business contact information (name, email, phone number)
- Restaurant details (name, location, menu information)
- Call recordings and transcripts for service delivery and quality improvement
- Usage data and analytics
From Restaurant Customers (End Users):
- Phone numbers (caller ID)
- Voice recordings of orders and reservations
- Order details and preferences
How We Use Information
We use collected information to:
- Provide and improve our AI phone assistant service
- Process orders and reservations accurately
- Train and enhance our AI models
- Provide customer support
- Comply with legal obligations
Data Security
We implement industry-standard security measures to protect your information, including:
- Encrypted data transmission
- Secure cloud storage
- Regular security audits
- Access controls and authentication
Data Retention
- Call recordings are retained for 90 days for quality assurance
- Order data is retained as required for business operations
- You may request deletion of your data at any time
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Withdraw consent at any time
Third-Party Services
We may use third-party services for:
- Cloud hosting and storage
- Analytics and performance monitoring
- Payment processing
These providers are contractually obligated to protect your data.
California Privacy Rights
California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to deletion.
Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions or requests:
- Email: hello@ordervoice.ai